PetSmart

4.3 from 1509 reviews

Address 2360 Oregon Ave, Philadelphia, PA 19145

Phone Number +12154622080

Description PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption.

Website https://www.petsmart.com/stores/us/pa/philadelphia-store1216.html

Popular Times

What People Think

"The staff is generally happy and they give really good customer service to you."

"Side note: sometimes they run out of stuff really quickly at this location .."

Business Hours
Monday:09:00AM - 21:00PMTuesday:09:00AM - 21:00PMWednesday:09:00AM - 21:00PMThursday:09:00AM - 21:00PMFriday:09:00AM - 21:00PMSaturday:09:00AM - 21:00PMSunday:10:00AM - 19:00PM

Service options

  • Curbside pickup
  • Delivery
  • In-store pickup
  • In-store shopping

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Planning

  • Quick visit

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards > Diners Club
  • Credit cards > JCB

Reviews
Lauren Todd

19 Nov 2023
The customer service here is superb!!! I would travel to go to this location. I recently adopted a kitten and have visited this located 5 times in the past month. Each time I work with different employees who are welcoming, helpful and go above and beyond. The first few times I visited the cashier checked the age of my cat to make sure the food and treats were appropriate. When I bought a flea and tick medication, the cashier made sure I had the correct weight before I purchased the product. I needed to return a product that was opened and use. When I couldn’t find the receipt, the manager went above by apologizing that the product was not liked by my cat and offered me a gift card with the balance of the product. Today I asked employee for a recommendation on wet food, they walked me to the product, shared their thoughts and found me minutes after the interaction to share another recommendation they “thought my new kitten might like”. Lastly, I was offered a sample of kitten food when I returned the kibble he didn’t like. 10/10 would recommend this location based on shop culture, product knowledge, efficiency, and cleanliness.
Rianna Marie

22 Oct 2023
I can’t say enough positive words about my dog’s grooming experience with Shanajia B!!! I found my dog outside a few months ago and we tried to groom her at home, well I will never waste the time again. Shanajia got all of her mats out even though she was likely quite difficult to groom, and she looks absolutely amazing! We are so so happy with our services, thank you so much for making Scrappy look glamorous. Before and after pics!
Capprice Southerland

21 Oct 2023
Justina is amazing and I love how she treated us . Bubble bri has her care taker at pet smart with justina she a wonderful person to have met there
Dana Cooper

12 Mar 2024
Pleasant, helpful staff who speak intelligently and fondly about pets. Easy to navigate online store. Quick processing of my order. Range of products. Well-lit and clean store. Got to see other pets.
Starla France

22 Mar 2024
The cashier here wasn't friendly. She was also unprofessional. She was texting on her phone and didn't greet me when she rang up my items. Then as I was paying I hear her say "hey baby" and start giggling and talking and I realized she has airpods in and is on the phone. I just really think that's inappropriate and it would be nice to atleast be acknowledged as a customer at the bare minimum.
Maria Yancy

14 Jan 2024
Wet nice employees! Door dash mess up my order I called to see if they pick it up the lady said my dog food was still there and I ask can I pick it up because I already paid she said sure!!! Employees very helpful and thanks again!!!!

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