Rittenhouse Square Pet Supplies

A Google User

03 Oct 2017

I went to Rittenhouse Square Pet Supply around a month ago to see if they had any kittens on adoption as I was already decided on adopting one. Luckily I found this furry ball that is making me the happiest person! Melissa was very nice and generous, we were at the store with 2 friends of mine for more than an hour and she was patient and gave us a lot of advice. She really takes care of the cats she has! Their cats are rescued ones by PAWS so they are neutered, have all their vaccines, micro chips, etc. The process was very smooth. Thanks Melissa!

A Google User

29 Aug 2021

This pet store is NOT it. I was a regular customer for some time, they carry a particular brand of food that I buy and I always attempt to support smaller, privately owned shops. Every time I came in here, I felt the staff was less than willing to help and almost on the verge of judgmental towards me and my dog. It was their way of speaking and mannerisms, felt very inauthentic and almost mocking. The final time I came in to ask if they carried a specific, widely used and highly recommend (by vets and dog trainers worldwide) training aid. I was told something like they didn’t carry “those types of products” which was all I needed to hear to immediately leave and never drop a penny of my money in this place ever again.

A Google User

24 Nov 2021

When I walked into this store I was taken aback by the smell of cat urine , but it was the attitude of the girl working there is what inspired me to write this review. I mentioned that the smell was intense and that I couldn’t stay … As I needed to shop I turned back and said that I would be fast because of the odor. I was SHOCKED when the girl said, and in a very terse tone, “WELL THEN STOP TALKING ABOUT THE SMELL !!! ” I am a senior and I have NEVER been treated so rudely !!! I responded that I own 3 very similar pet product shops in Nashville Tn, and that the reputation of a shop is only as good as the people work with the clients … Her response ?? “It’s a good thing that I do not work an ENTITLED B#itch LIKE YOU!!” Wow … To treat ANYONE, let alone someone with a disability like that is UNBELIEVABLE 😓 . I feel badly for the owner of this shop as it is tidy and well stocked with high end products, but without employees to to interact to promote sales and to receive feedback to improve the customers experience, her store will never have the reputation that it truly deserves. I left with my $60.00 purchase, and feeling VERY thankful for the employees that I have in my shop !!!

A Google User

29 Apr 2021

I stopped in to grab a variety of wet cat food to see which one my cats would like best. They seem to change their tastes every few months. The service was super friendly and helpful. Despite being a relatively small shop, they had lots of options to choose from. I’ll definitely be going back.

A Google User

05 Mar 2013

Rittenhouse Pet Supply is my favorite pet store, because of their large variety of dog & cat food, toys and cloathes, and treats; as well as their superior & friendly customer service. They even have a store cat, and adopt out cats too. My dog loves it here, and its easy to see why. When he was having stomach issues, they recommended several kinds of food - and let us try out samples. This is the kind of store that is hard to find, a real gem of a pet store.

A Google User

25 Apr 2022

Lovely little pet shop with a super friendly cat to make you feel extra welcome